Customer Comments

pictureline.com Customer Comments - Read these comments from pictureline.com customers. If you would like to submit a comment to be added about your experience with pictureline or pictureline.com, please use our contact us form here.
Comment from R. B. - UT 02/08
I am writing to say thank you to all of your sales staff for there excellent service with my purchases over the last three months. I have purchased a new D300 camera, a new MacBook Pro computer, and now a new 24" RotoTrim paper cutter for my photography needs. I also have purchase numerous supplies for my Epson printer. No matter how big or how small my purchases have been, each time I have come into the store I have been helped respect and courtesy. I want to thank Nick whose knowledge about the Nikon D300 sold me on upgrading to this wonderful new camera. I also want to make mention of the fact that also most 6 weeks ago I came in to get a new paper trimmer and need a 24" model. When one was not available, Nick took the initiative and found out why they had not shipped tracked the order over the last 6 weeks and then when they finally arrived promptly called me. I had been around the retail business for more than thirty years and I can testify that that kind of service happens in about 10% of retail companies and within those companies it happens with very few employees. I wish to thank Nick and your company for this kind of service.
Comment from K. C. - CA 02/08
You all are just terrific to work with!
Comment from J. C. - HI 02/08
Thank you very much! I really appreciate your service! Aloha!
Comment from F. T. - GA 02/08
I received my order about an hour ago! Thanks for your expeditious handling! I will do business with you again! Cheers!
Comment from J. H. - WA 02/08
Thank you for your prompt reply. I must say that dealing with Pictureline is an absolute delight !
Comment from G. M. - CA 02/08
an I commend your organization for the web presence of California SUNBOUNCE on your website? The same goes for your making the search for the goods that the customer wanted very easy by typing in the product code. Good job of Metadata embedding. Because of this Pictureline made the sale and won over a new customer. He called me to say how happy he was. That does not happen every day. If only I could just get the rest of the dealers to maybe approach the same level of competence.
Comment from R. F. - WA 02/08
I have just received my order. It was processed and shipped quickly and was packaged well! The shipment arrived in excellent condition! It has been a pleasure to do business with pictureline.com! I look forward to doing business with pictureline.com again in the future. I highly recommend shopping with and making purchases using pictureline.com! Thank You!
Comment from D. M. - WI 02/08
Thanks for all your attention to my order. After you spoke with my wife Robin and shipped a replacement, we received it the next day and used it that evening with a client. Thanks very much for your good customer support.
Comment from R. M. - UT 02/08
I just wanted to write and tell whoever reads these what fantastic customer service you have. I have been in multiple times in the past month and have been so impressed with how great and knowledgeable your staff is. Christopher in particluar has been a tremendous help on my last few visits. I have had tons of annoying questions and I have been treated with patience and professionalism. I live in Orem but I am more than willing to drive up there for my purchases. Thanks for being such a great store.
Comment from L. S. - RI 02/08
I want to take a monent to thank you for the great service and information I recieved (from Sasha) I became aware of an order that was a FRAUD to my account. Someone ordered on 11-8-07 an order for $815.31 using my name, credit card info., all of it, my address etc. to buy a digital camara. When speaking with Sasha she immeditally cancelled it and gave to me all the info she had on this order. She also said that she herself had sent an e-amil to this person requestion some other info and didn't recieve anything back. Sasha also said that if no cumminaction was forthcoming she was going to notify my bank, Amen to her, and all your employees. I have notified my bank and the police who will now take action, and the Dect. was greatful for all the info Sasha gave to me. I'm glad that a flag is raised when an order is billed to one address and to be shipped to another that this is suspisous, especially with the holidays coming and people claming that this is a gift to be shipped eles where, LOL Keep up the good work.
Comment from K. R. - UT 02/08
I have bought my nikon lense from you and have been very satisfied with the friendliness and professionalism of your organization.
Comment from L. P. - UT 02/08
I was in for the Cannon class today, afterwhich Ken took a considerable amount of time to answer my questions regarding cleaning, lenses and storage solutions. His knowledge and time is much appreciated.
Comment from V. M. - IN 02/08
Hello there! I love your store and the wide variety of products you offer. I've been a loyal customer for around 3 years now.
Comment from J. B. - CA 02/08
I want to thank you and Pictureline for the prompt attention to placing my order. I love my camera! Everything arrived perfect.
Comment from N. S. - ID 02/08
I just want to express my satisfaction dealing with your company. I can not imagine how you take orders,pack and ship so fast. I think this will not happen if you don't have dedicated people in your organization. Thank you so much for the people in your organization making this possible.
Comment from A. B. - XX 02/08
Thanks for your great service. Always a pleasure dealing with you guys.
Comment from P. S. - AZ 02/08
Lickety split I got my ink just in time!! Thanks for continuing to give great service!
Comment from J. S. - GA 02/08
I recently ordered adobe creative suite (design standard) from you. I just wanted to say thank you very much for ordering it so quickly for me, allowing me to pick it up from the store within 2-3 days. Should I be passing through Salt Lake City again (whilst on my travels), or have any friends who are heading to Utah, I will definately recommend going to your store. Many thanks for all your help.
Comment from I. S. - UT 02/08
I wanted to thank you for DigitalFest. I am a customer that has recently purchased a Nikon D200 (w/ case and assesories) and SB 800 Flash from you because you had what I wanted in stock, it was convenient, the price was competitive and in general I like to support local business. I am also one that has historically done a lot of research on the internet and made many if not most of my major photo purchases from the big NY dealers. DigitalFest has convinced be that (unless there is a very good reason to go somewhere else) I plan to make my purchases with you. What a terrific event and service to your customers and the photographic community. I am sure it was no small expense and considerable trouble to pull off such a classy event. I want you to know that it was appreciated and has made a real impression on me in where I want to see my purchasing dollars go. I will also spread my positive impressions word of mouth whenever I get the appropriate opportunity. I did invite one collages (a California transplant) to attend DigitalFest. He did go and was also favorably impressed. He hasn’t been a customer in the past but I anticipate he will be in the future. Thanks again.
Comment from R. H. - CA 02/08
This has been my first experience with Pictureline and I’ve been very happy with the service thus far, so thank you! I plan to purchase from Pictureline again.
Comment from C. T. - XX 02/08
Just want to say thank you to you all. I got my order in time and your sales department have been very nice and effective. Great job! Cheers,
Comment from D. T. - UT 11/07
I wanted to express many thanks for your support in my work. It is great that you've taken the time, energy, and expense to spotlight local artists, and your efforts are very much appreciated. Again, thanks!
Comment from F. T. - CA 08/07
I would like to inform you that you have earned my trust and fututre purchases from your company, with the great service and fast delivery on my order number 48619. Your customer service is the best service I have encountered (I do a lot of online buying) and deserve a standing ovation. Please expect another order within60 days.. Best service ever.. keep up the good work.
Comment from P. R. - XX 08/07
Good morning, I'm very happy about your answer, and your customer service. A big YHANK YOU !
Comment from A. A. - ME 08/07
I would just like to thank you for making it easy to shop here. I just bought an accessory for my camera and the whole proccess was very efficient and painless. Thanks again!
Comment from K. M. - TX 08/07
Order arrived! Thanks for the great service.
Comment from T. D. - CA 08/07
Thank you for your extraordinary customer service. Is there someone I can write to commending you for your outstanding dedication to your customers?
Comment from L. R. - CA 08/07
Thanks again for the awesome customer service!
Comment from Z. S. - NH 08/07
Thank you so much, Sasha! You guys are awesome! Telling my friends about you! I'll definitely buy from you again!
Comment from S. L. - IL 06/07
Thank you. It is clear that you do care about the customer. I really appreciate it.
Comment from B. J. - AL 06/07
Please send the printer. And thanks for the great communication!
Comment from L. H. - IL 06/07
I just recieved your email and the ink. Thank you so much for your patience and help. I will tell my other classmates about you.
Comment from J. C. - AE 06/07
Thank you for doing your part to stop credit card fraud, your company is the first I have encountered that checks the shipping address. Living overseas, this is a vital way for me to receive on-line orders and I applaud your efforts. Thank you very much.
Comment from J. N. - CA 06/07
Professional transaction all the way. Outstanding customer service, before, during and after sale. Other companies would do well to take notice. I will be back
Comment from E. B. - UT 06/07
Let me tell you how much I enjoyed your class yesterday! It was very helpful in building my confidence with the Powershot S3. Thanks for a great class.
Comment from P. M. - CA 05/07
I have been very impressed with your service (Darby has been most helpful). Thanks!
Comment from G. G. - UT 05/07
Just wanted to let you and your staff how much we (my son also) enjoyed the seminar last night. It is refreshing to know that there are businesses that still care more about their customers needs than their ability to spend huge sums for everything. We will continue to be customers on a regular basis. Thanks again and keep up the temendous work.
Comment from G. H. - UT 05/07
I just wanted to say "thanks a million" for the fantastic service I received today from a super nice gal named Randi. I had a shipping issue on an order that was somewhat out of the ordinary and she worked everything out, kept the sale and was a pleasure to work with on the phone.....She deserves an extra day off tomorrow.....:) Aloha
Comment from G. F. - UT 05/07
Thanks for your help. I can't ask for a better store for service. You and the rest of Pictureline's staff can't be beat!
Comment from T. E. - UT 05/07
I just wanted to say thank you to all of you there at Pictureline! The industry needs more people like you. Nick recently helped me with an issue with the focusing on my D200. He was very professional and courteous. My camera was repaired and returned very quickly. I couldn't be happier with his level of service. On many occasions I have dealt with other employees there and I see that same level in all of them. All of you sincerely care about your customers and it shows. I will happily continue to use you for my photographic needs.
Comment from E. K. - CA 04/07
I have a i9900 from Canon and have been purchasing inks either from Canon on line or retail. Somehow I came upon your site and I am delighted. You offer the same OEM inks for less than retail and your delivery was prompt. I have referred a few of my colleagues already! Thanks! One happy customer.
Comment from J. H. - UT 04/07
My wife and I wish to thank you for the "great Customer support" you provided last Saturday.
Comment from F. D. - CA 04/07
My, my...Thank you so very much for the prompt service and attention. Have a great week!
Comment from J. D. - CA 04/07
Thanks for the quick shipping - it's one of the things that keep me coming back to Pictureline.
Comment from S. H. - WA 04/07
In our world of identity theft all caution is important. When I went searching for a relatively minor accessory for my D80, I googled the part and discovered pictureline.com. Since I do not order online when I first discover a company, I called your sales department. I just want to tell you that the experience was outstanding. Sharon, the sales rep that helped me, was very nice, professional, and understood my concern for my high level of caution. More often than not, I'm sure that most feedback is negative (or at least constructive criticism), but when good things happen, I believe all should know. Thanks a bunch for your help, and I will begin to tell all of my photo-hobby friends that they can count on pictureline.com. Cheers
Comment from R. L. - CA 03/07
To whom it may concern, I recently purchased a portfolio case online. I have run into a few problems, for example, I needed the item by a certain time, but there was a hold-up because of my billing address not being the same as my shipping address. Also, the item arrived damaged. I am pleased to say that Sharron (online sales) has been 100% helpful. She understood my time constraints and did what she could to accommodate my needs. Good service like this is rare, and you should be grateful to have such an employee working for you. This was the first purchase I have made with your company, and because of the excellent customer service I received I will continue to use you for my photographic needs.
Comment from E. V. - CA 11/06
Thank you for your quick response. It is always nice to know that I am dealing with a human being.
Comment from R. S. - AE 11/06
Thank you so much for your patience and assistance. I've spoken on the phone with three of your associates and they've all been incredible kind and helpful. Our business is only two-months-old but I believe we've already found our "go to" photo equipment shop.
Comment from S. Y. - IL 11/06
Good pricing and fantastic customer service. Hard to find in-stock digital slr camera and lens was available at no premium price. Immediate shipping. Have total confidence in dealing with this organization. Overall experience can be summed up as excellent.
Comment from J. D. - PA 11/06
Thank you very much. You have a customer for life! Thanks again. I talked with Randi twice. What a nice person.
Comment from D. D. - TN 11/06
Sasha was very helpful and polite. She makes it a pleasure to do business with your company.
Comment from P. M. - FL 11/06
Many thanks for the "great service" you provided me yesterday.
Comment from M. S. - NY 11/06
Eureka! This is the first time in the past 5 years that I order and receive what I order on time through the internet!!!!!!! Are you guys magical? Thanks for everything; you will certainly be hearing from me again.
Comment from W. I. - CA 11/06
I just wanted to thank-you for your quick response and discount... I really appreciate the great customer service you provide to customers. It is refreshing to see this kind of service. You can be assured that I will purchasing more items from you in the future.
Comment from A. K. - NC 11/06
Wow I am impressed at the speed of your order processing! Hum, I placed an order at just about the same time with one of your competitors and I bet yours gets here first. They also never responded to an e-mail I sent them 3 weeks ago with a question about their website. I’ll shop you first in the future!
Comment from A. H. - MD 11/06
You were the only supply house in the country to have this 44" canvas. Your shipment was on time and perfectly shipped. You SAVED me in this situation. I'm happy to send all my business your way.
Comment from W. W. - MO 03/06
Thank you very much for the information. I love working with you all and you have a great team over there.
Comment from A. S. - FL 03/06
Thanks.You're awesome. I'll give you a big A+++ on resellerratings.com. I really appreciate it. I'll be certain to order from your store in the future.
Comment from J. R. - IN 03/06
Best service ever and even a phone contact without the numbers. Thank you.
Comment from K. K. - XX 03/06
Your company is very kind and service minded. Best regards to you.
Comment from A. O. - NY 03/06
Thank you very much. You are very helpful and curteous. Keep up your good work- nice to see a company that actually responds!!!
Comment from P. S. - AZ 03/06
You are fabulously prompt!! Many thanks. I never expected to get my order so quickly!
Comment from S. L. - DE 03/06
It's a pleasure to order form a company who cares about their customers. Thank you again!
Comment from R. C. - UT 10/05
Many thanks again for your outstanding committment to service in photography. The Adobe presentation last night was timely, professional, and appreciated by many. Your dedication and customer service is the reason why I, as well as many others, drive all the way downtown rather than down the street to do business. I recommend you to all my students and associates without reservation.
Comment from T. P. - CA 10/05
I've been an international technical service provider for about 30 years, and I knock myself out to explain the "why" as well as the "how" in the technology and the processes. You did just that, so, you've won me over. I've been looking for a professional, responsive, high-end, photographic dealer, that's "got their act together." Located here in the Bay area, I have access to a few very large, high-end, photographic dealers, but because so much of their business is "walk in," even in the heart of the Valley, they treat email as a second, "get around to it later," priority. I'll come back to you folks for additional purchases.
Comment from L. K. - UT 10/05
Your new store looks outstanding! Even smells new! My elbows had plenty of room to move around! Your new place is totally awesome!! Will you be having cold hotdogs and watery flat Cokes also?? (ihope not) You folks done DARN good! Impressive!
Comment from K. K. - VA 07/05
You are very efficient and helpful! Thanks, as it was exactly what was needed. I am grateful, and I will certainly order from Pictureline again.
Comment from P. M. - NM 05/05
Thanks again. The drop shipment worked perfectly and I had the Eclipse [cleaning solution] waiting for me at the hotel for my shoot. It was an active week with more then 250 shots in the field. cheers!
Comment from S. G. - ID 04/05
I'm not the type to write a praise letter, never done it before but.....I think it's necessary to let you know just how great of a job you guys do. For a photographer working in Pocatello Idaho, supplies and equipment are sometimes hard to get quickly. I don't think my business would be doing this well if it weren't for Pictureline. Frankly speaking, your fast deliveries and amazingly helpful staff have saved me more than once. Thanks!
Comment from S. C. - AZ 03/05
I congratulate you on your perfect customer review record on E-Merchants.
Comment from J. . - WY 07/05
I have received the GretagMacbeth Mini colorChecker Chart yesterday. Thanks for good service! Best regards
Comment from W. L. - GA 07/05
I just gave your company the highest rating on Resellerratings.com. I am very pleased with your service. (and Price)
Comment from L. H. - LA 03/05
I just received delivery of a box of 4x5 film and I wanted to commend you for using recyclable packing materials. Everything else about the order went well also. Thanks.
Comment from J. P. - MO 07/05
I would just like to complement you on the high-quality and service level of your staff. Sasha has gone above and beyond the call of duty in assisting me with my unusual yet very important professional film needs. Your company has well earned my business. I truly look forward to doing business with Pictureline in the months and years ahead.
Comment from F. L. - IL 07/05
You guys are great! No wonder resellerratings.com (and previous customers) ranked you so high!
Comment from S. C. - AL 07/05
You guys are great! Thanks for everything!
Comment from D. S. - FL 07/05
Thank you so much for your quick response to my inquiry. Be assured that I will speak highly of your organization, and recommend your services when I get the anticipated questions, "Wow, where'd you get that?" and "Where did you get that bag?" I am really quite satisfied with the quality of your service, and the excellent people skills of your staff. I want to specifically thank Marcus once again. His patience, and the way he went above and beyond to help me are greatly appreciated. Thank you all.
Comment from S. M. - UT 07/05
I bought a Canon camera from your store last week and I'd like to comment on the service I received. I thought your sales staff were very professional, knowledgeable, helpful and polite. I had visited a number of other camera shops in my quest to find the right camera and your shop was by far the best. In addition to your great staff and the excellent layout of the shop, your prices were great. I was very surprised to see such a high quality shop have the most competative prices in Salt Lake. Thanks very much. I now know where to come for future camera purchases. Keep up the good work.
Comment from D. S. - UT 07/05
I recently purchased a Canon G2 digital camera from your store and I must say that it is a great camera. However, I encountered a problem printing the photos that I had taken with the camera. I came back to your store and explained the problem. Your sales people were very understanding and walked me step by easy step through the process of printing the photos. This print quality was absolutely amazing and I am now a "pro" at printing thanks to your helpful sales staff. It was a pleasure dealing with your staff and I want to say thank you to each and every one.
Comment from A. C. - UT 07/05
I wanted to take a moment and let you know how much I appreciate your associate, Berkley. He has been so helpful to me. I have been in the portrait industry for several years and very recently went digital. I have hone out on my own for the first time also and have a tremendous learning curve. At no time did Berklely make me feel intimidated or unintelligent. He was very knowledgeable about a wide variety of products. I will be a pictureline customer and recommend you to anyone.