Rentals

Q: What is the rental period? When can I pick up an item and when is it due back?
A: You can pick up your rental any time after 9:30am on the day it is reserved. Rentals are due back by 9:30am the following day or whatever the agreed upon day is.

Q: Can I pick up my rental the night before?
A: We do offer an early pickup of rental equipment for a $10 early pickup fee; however, because it is possible that the gear is rented to another customer, we can not guarantee your item will be available for early pickup. If you absolutely need a rental item before the 9:30am pickup time, we highly recommended that you reserve it for an additional day.

Q: What are the requirements for renting?
A: We require some basic information to be kept on file, including a cell phone number where we can contact you and a credit card to be kept on file in the event that items are lost, stolen, or returned damaged.

Q: Do you offer discounts for long rentals?
A: We do! We offer a 4-day week, so you can keep the item for 7 days and pay for only 4.

Q: If I rent on a Saturday, do I have to pay for Sunday as well?
A: Because we are not open on Sundays, you don't have to pay for it! If you rent an item on Saturday, it is due back Monday morning by 9:30am and will be billed for one day.

Q: What is your cancellation policy?
A: We require 48 hours notice to cancel a rental. If 48 hours notice is not given, 20% of the total rental fee will be assessed.

Q: Can I make a rental reservation online?
A: Almost! We are currently building an online reservation service and hope to have it up and running within the next few months. Until then, please contact us by phone at (801)364-1200 and ask for the rental department. One of our friendly rental employees will be happy to help you make a reservation.

To check availability or to book a rental, please call pictureline at 800-748-8200.

For other questions, feel free to email us at rental@pictureline.com.