Mack Diamond Warranty 3 Yrs. under $750, cameras protection & maintenance, Mack Camera & Video Service - Pictureline

Mack Diamond Warranty 3 Yrs. under $750

Mack Camera & Video ServiceSKU: 1305 | UPC: 830998003055
IN STOCK
Price:
$109.95
Free in-store pick up
Free shipping for orders over $100

Return Policy

At pictureline, we are extremely proud that unless very clearly marked, all products we sell are new, unopened, and purchased directly from the manufacturer or their authorized distributor. Products that have left the store, been tested, or are otherwise opened, will be labeled and advertised as such, and have a discount associated with them. Our return policy reflects our commitment to being fully transparent with our customers, and only offering the best quality products. If you are dissatisfied with your purchase, we are happy to process a return based on the following conditions.

ELIGIBLE ITEMS:

We accept returns up to 14 days from the date of receipt for all products that meet the following conditions:

  • Items must be unused and unopened.
  • All items, warranty cards, manuals, accessories, etc. must be included in original, unaltered condition.
OPENED / USED ITEMS:

Opened / Used Items are returnable, but will be subject to a 15% restocking fee. Opened / Used Items must meet the following conditions in order to qualify for a partial refund.

  • All items, warranty cards, packaging, manuals, accessories, etc. must be included in original, unaltered condition. Items must be in the same new condition as was received by the customer. Products that have signs of wear may be refused or subject to additional restocking fees.
NON-REFUNDABLE ITEMS:
  • Special order items (not regularly stocked)
  • Items not in original condition
  • Sensitized materials (film, photographic paper, or liquid chemicals)
  • Consumable items (batteries/chargers or ink)
  • Printers
  • Professional Cinema products
RETURNING YOUR ITEM:

First, call our support team to receive authorization for your return, or visit us at our store.

  • Once authorized, ship your item back to us!
  • Pack all items to be returned in a sturdy shipping carton (use the original if you’d like)
  • Enclose a copy of your sales receipt, keeping the original for your records
  • Ship it back by your method of choice - we can provide a label and deduct the cost from your refund
  • We suggest adding shipping insurance as we can not cover any damage caused in transit
REFUNDS:
  • Once items are approved, refunds will be issued to the original form of payment (minus applicable fees)
  • 3% processing fee will apply unless issued as in-store credit
  • Shipping and handling fees are non-refundable
  • Credit for returns are normally processed within 3-5 business days from the date we receive the merchandise
  • An additional fee may be applied if items do not meet the return criteria and need to be sent back to the manufacturer
DEFECTIVE ITEMS:

If you receive a defective product, we will happily replace your product with the same or equivalent item at no cost to you! Some manufacturers have policies requiring replacement product be sent directly from the manufacturer rather than exchange by the retailer, and in those cases we will or assist you in receiving a replacement directly from the them. Defective items from Atomos, BlackMagic, DJI, and Hasselblad must be exchanged directly with the manufacturer. All defective returns must be made within 14 days of receipt of product. Full manufacturer warranties are supplied with merchandise purchased from pictureline for coverage after 14 days. Please call if you have any questions regarding the repairs or services covered under a manufacturer warranty.

EXCHANGES:

Exchanges can easily be arranged by contacting our support team. Please include your order number.

EXCESSIVE RETURNS:

pictureline reserves the right to refuse returns to customers who have exhibited a pattern of excessive returns, as determined solely by management.

Description

This Mack 3-Year Diamond Service contract for products under $750 is a 3-year extended warranty designed to protect your new photographic investment. For the next three years, you'll get total protection for your new camera or lens, including timely repairs and stellar customer service.

What is Mack?
Mack is a leading repair facility in the tri-state area that has provided service for a wide range of equipment for over 60 years. Their repair facility is factory authorized for manufacturer warranty repairs, and their technicians are factory trained to repair your gear to manufacturer specifications.

What Does it Cover?

This warranty covers one digital camera body and one lens providing that both pieces of equipment are listed on the same sales receipt.

The Mack Diamond Warranty includes standard coverage as well as coverage for malfunctions due to accidental damage from handling (ADH). This includes malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Worldwide Warranty.
  • Impact Damage
  • Manufacturer Defects
  • Sand/Grit Damage
  • Accidental Damage and Unintentional Abuse
  • Mechanical Malfunctions
  • Normal and Abnormal Wear and Tear
  • Lemon Protection
  • 2 Free CCD Cleaning for the life of the warranty (USA Only)
  • 1 Free Video Head Cleaning Per Year for the Life of the Warranty (USA Only)

What is NOT covered?

  • Intentional abuse, misuse or damaged beyond recognition
  • Fire
  • Lost
  • Stolen

How do I register my Mack Warranty?
This service contract must be purchased within 30 days of purchasing the product you'd like to cover, and it starts the day of purchase.

You must register this Service Contract within thirty (30) days of purchase with Mack Camera by visiting their website at www.mackcam.com or by calling their toll free number 800-252-MACK (6225) or 973-467-2291.

pictureline is not responsible for registering the warranty for you.

How Do I Get Service?
In the event that your equipment requires any repair or service, you must visit www.mackcam.com to obtain a Repair Authorization Number and current shipping charges. If you have any questions please feel free to visit www.mackcam.com or call our toll free number 800-252-MACK (6225).

Limitations of Coverage
This limited service contract applies only to the products registered. This service contract will cover one digital camera body and one lens providing that both pieces of equipment are listed on the same sales receipt. This plan is void if the registered product exceeds the service contract price category. Such service, repair or adjustment of the equipment is assured the registered contract holder. It does not cover units whose serial number has been altered, defaced or removed. This service contract does not cover accessory flashes, additional accessory lenses, batteries, lens caps, filters, power adapter, digital media, DVD’s, tapes, software, remotes, docking stations, cables, firmware upgrades or additional accessories.