Return Policy

Online Returns

Need to return an item? No problem! Our return policy is here to make things quick and easy for you. With few restrictions and a quick turnaround, we'll have you taken care of in no time.

We want everyone that shops at pictureline.com to receive the same standard of quality, which means that we want everyone to receive products in perfectly pristine condition. Our return policy reflects this commitment to our customers, and we hope that it's a win-win for everyone!

What Can I Return?

We accept returns up to 14 days from the date of receipt for all products that meet the following requirements:

  • Items must be unused and unopened.
  • Items must be returned in original condition, and all warranty cards, product manuals, etc. must be in original, unaltered condition.

What Can I NOT Return?

  • Opened and/or used items.
  • Sensitized materials, such as film, photographic paper, liquid chemicals, etc.
  • Items received in anything other than original condition.
  • Any Apple products.
  • Any DJI products.

What If I Get A Defective Item?

If you receive a defective product, we will happily replace your product at no cost to you!

All defective returns must be made within 14 days of receipt of product. Full manufacturer warranties are supplied with merchandise purchased from pictureline.com. Please call if you have any questions regarding the repairs or services covered under a manufacturer warranty.

Can I Return Special Orders?

If you'd like to return a product you purchased that is not a regularly stocked item in our store, we will happily do an exchange or refund your credit card. There will be, however, a 15-20% restocking fee for us to send the product back to the manufacturer as they charge us to ship the product back to them. This fee is determined when we contact the manufacturer and notify them of the return.

How Do I Return My Item?

1. First we need to make sure your item is returnable, so give our orders department a call at 1-800-748-8200 so we can get you proper authorization.

2. Once you're authorized, just ship your item back to us!

  • Pack all items to be returned in a sturdy shipping carton. (Use the original if you want!)
  • Enclose a copy of your sales receipt. Keep the original for your records!
  • Ship it back by the method of your choice. We suggest you ship by an insurable method, just to be safe!

How Do I Get My Refund?

  • On approved returns, refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturers restocking fees that may apply.
  • Credit for returns are normally processed within 3 business days from the date we receive the merchandise.
  • Credit will be applied to the credit card given online when the original order was placed.
  • Shipping and handling fees are not refundable.*
  • Exchanges can easily be arranged by contacting us at returns@pictureline.com. Please be sure to include your order number in the subject line. You can also contact us at 1-800-748-8200.

*pictureline.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual. pictureline.com policies and procedures may not at all times comply with pictureline retail store policies. pictureline.com is not responsible for typographical or illustrative errors. Please see store or call for details.

Still Have Questions? Give Us A Call!
Email: support@pictureline.com 

Telephone: 800 748 8200 
801 364 1200 

Monday - Friday 9am - 5:30pm MST
Saturday 9am - 2:30pm MST

In-Store Returns

We are happy to exchange any purchase for store credit!

What Can I Return?

We accept in-store returns up to 14 days from the date of receipt for all products that meet the following requirements:

  • Items must be unused and unopened.
  • Items must be returned in original condition, and all warranty cards, product manuals, etc. must be in original, unaltered condition.

What Can I NOT Return?

  • Opened and/or used items.
  • Items received in anything other than original condition.
  • Items purchased more than 14 days ago.
  • Any Apple products.
  • Any DJI products.

Will I Get A Cash Refund?

We do not offer cash refunds for in-store purchases. Refunds will be applied as in-store credit only.

What If I Get A Defective Item?

If you receive a defective product, we will happily replace your product at no cost to you!

All defective returns must be made within 14 days of receipt of product. Full manufacturer warranties are supplied with merchandise purchased from pictureline.com. Please call if you have any questions regarding the repairs or services covered under a manufacturer warranty.

Can I Return Special Orders?

If you'd like to return a product you purchased that is not a regularly stocked item in our store, we will happily do an exchange or refund your credit card. There will be, however, a 15-20% restocking fee for us to send the product back to the manufacturer as they charge us to ship the product back to them. This fee is determined when we contact the manufacturer and notify them of the return.